Federal complaint record · Jeep Grand Cherokee · model year 2020

2020 Jeep Grand Cherokee

Owners submitted 226 federal complaint reports about this model year, placing it at the 40th percentile for complaint intensity within its 2018 to 2022 midsize suv cohort. The largest reported component group is electrical. Sample sizes and limitations are shown below.

Electrical · 20% · group n = 68Other · 17% · group n = 59Engine · 16% · group n = 54Powertrain · 11% · group n = 38Driver assistance · 6% · group n = 22
226
Complaint records on file
13,100
Median mileage at the reported problem · 65 complaints reported mileage
20%
Of classified component reports name electrical · group n = 68
40th
Complaint-intensity percentile in a cohort of 39 model years

Electrical · 2 in ten classified complaints

Where this record concentrates

All failure files
Component group 01 · Electrical20%

Electrical reports

Jeep Grand Cherokee · model year 2020

Reports in this group68
Share of classified reports20%
Component groups on file6
Open the failure files

Adjacent model years · same badge, different data

The complaint signal has a shape

Compare model years
2019
0.2complaints per 1,000 estimated vehicle-years
356 matched incidents
This car
2020
0.2complaints per 1,000 estimated vehicle-years
226 matched incidents
2021
0.3complaints per 1,000 estimated vehicle-years
397 matched incidents

The line compares submitted complaints per 1,000 estimated vehicle-years, not failures per 1,000 cars. Vehicle-years use compiled US sales, a 0.25 prior-calendar-year plus 0.75 current-calendar-year model-year allocation, and the shipped survival curve. Rates appear only where estimated vehicles in operation are at least 5,000.

From the record · recurring narrative clusters

What recurring complaint clusters describe

How clusters are built
Stalling or shutdown · 20 reports

Reports describe the vehicle stalling or shutting off while driving

Cluster 1 of 32020 Jeep Grand Cherokee
Transmission behavior · 17 reports

Reports describe harsh shifting, slipping, or shuddering

Cluster 2 of 32020 Jeep Grand Cherokee
Fire or smoke · 16 reports

Reports describe smoke, burning smells, or fire

Cluster 3 of 32020 Jeep Grand Cherokee

Cluster summaries paraphrase recurring symptoms reported to NHTSA. They are aggregate descriptions, not individual verbatim reports.

Records through 2026-07-19Published 2026-08-02 · Updated 2026-07-19

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NHTSA consumer complaint records can reveal recurring patterns across published model years. MotorCensus summarizes those records as one complaint-signal index, with a 95% interval and sample size, updated with each data snapshot.

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