Federal complaint record · Jeep Grand Cherokee · model year 2002

2002 Jeep Grand Cherokee

Owners submitted 1,476 federal complaint reports about this model year, placing it at the 94th percentile for complaint intensity within its 2000 to 2004 midsize suv cohort. The largest reported component group is airbags. Sample sizes and limitations are shown below.

Airbags · 28% · group n = 488Visibility · 20% · group n = 350Brakes · 12% · group n = 212Engine · 10% · group n = 178Seats · 5% · group n = 91
1,476
Complaint records on file
75,000
Median mileage at the reported problem · 907 complaints reported mileage
28%
Of classified component reports name airbags · group n = 488
94th
Complaint-intensity percentile in a cohort of 27 model years

Airbags · 3 in ten classified complaints

Where this record concentrates

All failure files
Component group 01 · Airbags28%

Airbags reports

Jeep Grand Cherokee · model year 2002

Reports in this group488
Share of classified reports28%
Component groups on file6
Open the failure files

Adjacent model years · same badge, different data

The complaint signal has a shape

Compare model years
2001
0.2complaints per 1,000 estimated vehicle-years
883 matched incidents
This car
2002
0.4complaints per 1,000 estimated vehicle-years
1,476 matched incidents
2003
0.2complaints per 1,000 estimated vehicle-years
762 matched incidents

The line compares submitted complaints per 1,000 estimated vehicle-years, not failures per 1,000 cars. Vehicle-years use compiled US sales, a 0.25 prior-calendar-year plus 0.75 current-calendar-year model-year allocation, and the shipped survival curve. Rates appear only where estimated vehicles in operation are at least 5,000.

From the record · recurring narrative clusters

What recurring complaint clusters describe

How clusters are built
Airbag concerns · 411 reports

Reports describe airbag warning or deployment concerns

Cluster 1 of 32002 Jeep Grand Cherokee
Brake performance · 168 reports

Reports describe braking performance concerns

Cluster 2 of 32002 Jeep Grand Cherokee
Fire or smoke · 58 reports

Reports describe smoke, burning smells, or fire

Cluster 3 of 32002 Jeep Grand Cherokee

Cluster summaries paraphrase recurring symptoms reported to NHTSA. They are aggregate descriptions, not individual verbatim reports.

Records through 2026-07-19Published 2026-08-02 · Updated 2026-07-19

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NHTSA consumer complaint records can reveal recurring patterns across published model years. MotorCensus summarizes those records as one complaint-signal index, with a 95% interval and sample size, updated with each data snapshot.

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