Federal complaint record · Jeep Grand Cherokee · model year 2004

2004 Jeep Grand Cherokee

Owners submitted 1,294 federal complaint reports about this model year, placing it at the 83th percentile for complaint intensity within its 2002 to 2006 midsize suv cohort. The largest reported component group is airbags. Sample sizes and limitations are shown below.

Airbags · 21% · group n = 328Visibility · 14% · group n = 226Brakes · 12% · group n = 184Seats · 10% · group n = 149Electrical · 9% · group n = 145
1,294
Complaint records on file
62,000
Median mileage at the reported problem · 845 complaints reported mileage
21%
Of classified component reports name airbags · group n = 328
83th
Complaint-intensity percentile in a cohort of 33 model years

Airbags · 2 in ten classified complaints

Where this record concentrates

All failure files
Component group 01 · Airbags21%

Airbags reports

Jeep Grand Cherokee · model year 2004

Reports in this group328
Share of classified reports21%
Component groups on file6
Open the failure files

Adjacent model years · same badge, different data

The complaint signal has a shape

Compare model years
2003
0.2complaints per 1,000 estimated vehicle-years
762 matched incidents
This car
2004
0.4complaints per 1,000 estimated vehicle-years
1,294 matched incidents
2005
0.6complaints per 1,000 estimated vehicle-years
2,051 matched incidents

The line compares submitted complaints per 1,000 estimated vehicle-years, not failures per 1,000 cars. Vehicle-years use compiled US sales, a 0.25 prior-calendar-year plus 0.75 current-calendar-year model-year allocation, and the shipped survival curve. Rates appear only where estimated vehicles in operation are at least 5,000.

From the record · recurring narrative clusters

What recurring complaint clusters describe

How clusters are built
Airbag concerns · 278 reports

Reports describe airbag warning or deployment concerns

Cluster 1 of 32004 Jeep Grand Cherokee
Brake performance · 193 reports

Reports describe braking performance concerns

Cluster 2 of 32004 Jeep Grand Cherokee
Stalling or shutdown · 78 reports

Reports describe the vehicle stalling or shutting off while driving

Cluster 3 of 32004 Jeep Grand Cherokee

Cluster summaries paraphrase recurring symptoms reported to NHTSA. They are aggregate descriptions, not individual verbatim reports.

Records through 2026-07-19Published 2026-08-02 · Updated 2026-07-19

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NHTSA consumer complaint records can reveal recurring patterns across published model years. MotorCensus summarizes those records as one complaint-signal index, with a 95% interval and sample size, updated with each data snapshot.

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